Rissa Elite Return & Shipping Policy

Customer Satisfaction

Thank you for shopping with Rissa Elite.
Your satisfaction is our priority, and we take pride in delivering high-quality, carefully curated products. Please review our policy below before completing your purchase.
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Return & Refund Policy

• All sales are final.
To maintain the highest standards of hygiene and product safety, we do not accept returns or exchanges once an item has been shipped.
We appreciate your understanding and your trust in our commitment to quality.
• Order Issues (Our Error):
If your order arrives missing, defective, or damaged, please contact us within 7 days of receiving your package.
Include:
• Your order number
• A detailed description of the issue
• Photos showing the problem
Once received, we will review your claim and determine the best resolution—this may include a replacement or store credit.
Claims filed after 7 days may not qualify for resolution.
• Lost Packages:
For orders lost in transit, please submit a claim within 2 weeks of your shipping confirmation date.
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Invalid or Incorrect Addresses
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
We are not liable for:
• Delays, losses, or undeliverable packages caused by incorrect or incomplete addresses.
• Refunds for orders returned due to invalid addresses.

If a package is returned, customers will be responsible for reshipment fees.
Unclaimed packages returned to our facility may incur restocking fees.
Please double-check all shipping information before placing your order.
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Shipping Process

Order Processing Time
• Orders are carefully prepared and processed within 1–3 business days (excluding weekends and holidays).
Shipping Time
• Once processed, your order will be shipped through our reliable standard carriers.
• Delivery usually takes 2–5 business days, depending on your location and carrier transit times.
• A tracking number will be provided once your order has shipped so you can follow its journey to your doorstep.
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Contact Us

For any concerns or inquiries, please reach out:
📧 Email: Rissaelitecare@gmail.com
🌐 Website: https://rissaelite.com

By completing a purchase on our website, you acknowledge and agree to the terms outlined in this Return & Shipping Policy.